JR286 ONE - Complete Portal Documentation

Overview

JR286 ONE is the internal company portal for JR286, a sporting goods company. It serves as the central hub for employees to access resources, tools, documents, and company information. The portal is accessible at https://one.jr286.com and operates under the tagline "ONE Mission, ONE Team, ONE Plan.

Access Requirements

The JR286 ONE site (https://one.jr286.com) is only accessible under the following conditions:

Physically onsite at a JR286 location
Connected via JR286 VPN

No login is required — access is granted automatically based on your network location (onsite or VPN). If you are onsite or on VPN and still cannot access the site, escalate to IT Support.

Platform Details

Platform: WordPress with WP Engine hosting
Key Plugins: The Events Calendar Pro, Members, FooBar notifications
Purpose: Centralized employee resource portal eliminating the need for scattered bookmarks

1. Welcome (Homepage)

The landing page features the JR286 branded logo and welcome message. It explains that JR ONE is the central hub for:

All company links and access points
Tools needed to complete job tasks
Company culture information
Calendar and benefits information
HR documents and FAQs
Team member connections across the organization

2. Resources (Links Page)

Comprehensive link directory organized into multiple categories:

SUPPORT + TOOLS:

Support Request
JR286 Box
Empower – 401K
Concur (expense management)
Medius
Domo Report Request
Domo Request Queue
Palms
UltiPro (HR system)
Systems
Anonymous Workplace Violence Reporting Form
Rolling Slatwall Request
RTO Request Form
RTO Cancellation Form
Email Signature Generator
Emergency Evacuation Plan
Keep It Tight Policy

BUSINESS SYSTEMS:
Multiple environment access for key systems:

Oracle (Production, Beta, Alpha environments)
Korber WMS (Beta, Production)
Business Intelligence
FlexPLM (Production, Beta for Test + Training)
EPM Cloud
SPS Commerce
Virtual Merchant
UPS Campus Ship
BI Publisher
Wells Fargo
Charge Backs
Dakine AX Production
Dakine Domo
JR286 Domo

E-COMMERCE TOOLS:

Stripe Payments
Avalara (Avatax)
Shipstation
JR286.NET

HIRSHBERG FOUNDATION:

Foundation portal link

3. Calendar

Event management system powered by The Events Calendar Pro plugin.

Features:

Monthly calendar view
Search functionality
Event filtering capabilities
Show Filters option

Event Types:

JR ONE Community meetings
NPI (New Product Introduction) meetings
Executive Business Review meetings
Leadership Academy sessions
Company-sponsored events
Holiday observances

4. Culture (JR University)

Corporate learning and development platform designed to provide information, education, and experiences to help employees learn, grow, and succeed in their current and future roles.

Training Pillars:

Ambassadors - Employee representation and engagement program
Boris Groysberg Workshops - Professional development sessions
Leadership Academy - Leadership training and development
Classics Library - Educational resource collection
Lunch & Learn Series - Ongoing learning opportunities

Mission: Reflects the company goal to be a global dominant force in the sporting goods industry with a world-class team and innate passion to win.

5. Spotlight

Company news and highlights section featuring:

Athlete sponsorship updates
Brand partnerships
Sports season highlights
Company achievements
Team accomplishments

Recent Spotlight Features:

Pride in the Sky
SURF'S UP
MID-SEASON MOMENTS
FOOTBALL NEVER STOPS
MLB MAY HIGHLIGHTS
SEASON OF CHAMPIONS

6. People

Searchable employee directory.

Features:

Alphabetical browsing (A-Z navigation)
Last name search functionality
Clear search option

Employee Profile Information:

Name
Email address (@jr286.com domain)
Department (e.g., Product - Product Line Management, Corporate - IT, Operations - Warehouse)
Job Title
Profile photo

7. Documents

Organized document library providing access to essential company documents and forms.

HUMAN RESOURCES:

2023 Performance Review Employee Training Guide
2014 ENI-JR286 INC – Employee Handbook
JR286 Internal Transfer Request Form
JR286 Employee Referral Form
Fitness Center Guidelines
Fitness Center Waiver – Employee
Fitness Center Waiver – Family
UltiPro Guide
JR286 2025 Holidays – North America
RTO Request Form
RTO Cancellation Form

BENEFITS:

2026 Health Benefits Guide (North America)
2026 Health Benefits Flyer (North America)

MARKETING & BRANDING:

JR Brand Guide
JR286 Powerpoint Template
JR-Dakine Powerpoint Template
JR-Nike Powerpoint Template
JR-Jordan Powerpoint Template
JR-Vertra Powerpoint Template
Marketing Request Form

TECHNOLOGY:

User Setup and Change Form (Requires HR approval)
Oracle Access Submission
User Off-boarding Form
IT Project Request Form
Policy for Personal Device and Computer Use

EVENTS:

Alcohol Policy at Company Sponsored Events (JR286 – May 1, 2016)
JR286 Event Ticket Allocation Guidelines
JR286 Ticket Request Form

TRAVEL:

Expense Report Template_effective 1.1.18_Foreign currency purchases
Expense Report Template_effective 1.1.18_USD purchases only
Travel and Expense Policy

8. FAQ (FAQ and User Guides)

Comprehensive FAQ section with expandable accordion-style questions.

Topics Covered:

What is JR286 ONE?
How to get support for IT, Oracle, and Facilities
Outlook usage instructions
Adding JR286 signature to Outlook
Screen shot instructions for Windows
Screen shot instructions for Mac
Accessing and using Concur
VPN connection instructions
AI tools currently utilized and support
Connecting to network folders and drives
Printing to JR286 network printers
Company contacts on iPhone
Requesting IT-related items (Software, Hardware)
Difference between Internal & Guest WiFi
International mobile usage
Distribution Groups information
Fax Numbers
Providing Suppliers access to JR resources

Quick Links Available:

Open a Support Ticket button
What's for Lunch? button

9. Support

Support request submission form.

Support Type Options:

General IT Support
Oracle Support
FlexPLM Support
Facilities Support
Domo Report Request
Monday.com Support

Required Form Fields:

Email
Phone
Priority (dropdown with options like "Low - Not a priority")
Description (short description of issue)
Details (detailed explanation)

Additional Resources:
Link to FAQ and User Guide Section for self-service support.

Key Information for AI Agent Support

Portal URL: https://one.jr286.com

Primary Use Cases:

Finding links to business systems and tools
Submitting support requests
Accessing HR documents and company policies
Finding employee contact information
Checking company calendar and events
Accessing training resources
Viewing company news and highlights

Common User Questions to Anticipate:

How do I submit a support ticket?
Where can I find HR forms?
How do I access Oracle/FlexPLM/other systems?
Where is the employee directory?
How do I request time off (RTO)?
Where are the company holidays listed?
How do I get access to various systems?
Where can I find branding guidelines?
How do I submit an expense report?

Support Escalation Path:
Users should be directed to the Support page to submit formal requests for:

General IT Support
Oracle Support
FlexPLM Support
Facilities Support
Domo Report Request
Monday.com Support

Self-Service Resources:
Always point users to the FAQ section first for common questions about:

System access
Outlook configuration
VPN connections
Printing
Mobile device setup
Network resources

Troubleshooting

I see a login screen or "Company Confidential" page when visiting one.jr286.com
This means you are not connected to the JR286 network. Make sure you are either physically onsite at a JR286 location or connected via the JR286 VPN. If you are on VPN and still see this page, try disconnecting and reconnecting to the VPN, then refresh the page. If the issue persists, contact IT Support.

I can access the site but some links are not working
Some links in the Resources section may require specific system access or credentials. If a link opens a login page for a system you don't have access to, submit a support request via the Support page specifying which system you need access to.

I cannot find an employee in the People directory
The People directory is searchable by last name. Try searching with just the first few letters of the last name. If the employee is not found, they may be new and not yet added, or their profile may be in a different department. Contact HR for assistance.

I cannot find a document I need
Check the Documents section under the appropriate category (HR, Benefits, Marketing & Branding, Technology, Events, or Travel). If the document is not listed, submit a support request or contact the relevant department directly.

JR286 ONE site